Handset design, poor assumptions, and brand shovelling

January 16, 2005 | Comments

On handset user interaces: " One of the most frequent complaints of content and application developers is that there are so few chances for their product to be featured on a handset portal's 'landing page'."

I think one of the issues here is that lots of people have gone to the mobile world from the web world, and carried with them assumptions about interface design which no longer hold; for instance, the importance of being on the very front-most toppest page, as a means of driving traffic. This assumption was in turn carried onto the web from print without completely holding; for an example, consider how prominent free-text search changes the way that visitors navigate through your site, or how users ignore navigation tools anyway.

In fact, the challenge with mobile is to provide a structure which works in several different contexts (on the move and in a rush, sitting around browsing, attempting to carry out a specific task, etc.) to provide access to several different types of service (voice calls, data storage, photography, internet access, gaming, etc.), in a way that can be shaped to suit the needs of individual users.

The idea that it's all about shovelling brands as high up the menu hierarchy as possible in order to get recognition, because recognition builds traffic (and traffic *must* be a good thing) just isn't true, and services which respect this by being unobtrusive and polite will be the ones that win out.

Cameraphone adoption and usage

January 16, 2005 | Comments

Mizuko Ito on cameraphone adoption and usage:

  • "Most photos taken by the camera phone are not sent or shown to others, but are captured more as a personal visual archive."
  • "One type of visual capture for personal use is visual note taking.": I find myself doing this a lot - snapping posters, products or news stories that I know I want to remember later.
  • "...an emergent practice of visually archiving an individual’s everyday life. These photos are not posed or staged, or particularly well-framed our thought out. Rather, they are snapped casually, with the intention of possibly looking at them a little later, recording a momentary slice of a viewpoint on everyday life. "
  • "...sharing photos feels more “intrusive” than email, and tend to feel more narcissistic"

\"There is no bedtime\"

January 15, 2005 | Comments

Mobilegirl on running your own business: "There is no bedtime. There is no routine. There is only your own style."

+1

This is one of the things that only struck me after a year or so of doing FP, and whilst it sounds liberating it's not without its downside. When I first met up with friends and told them I was now working for myself, the typical reaction was nudge-nudge-wink-wink "so you can take time off whenever you like, then?". Which of course you can... but with the constant nagging fear that you're missing something Of Utmost Importance by doing so.

I find this fear - which multiplied tenfold when we first started hiring employees - to be a massive motivating factor, and at the same time the thing that stops me drawing a clear line between work and play (keeping me blogging, say, on a Saturday afternoon when I should be spending a bit of time with my nearest and dearest...)

Which is not to say there's no upside... so when, for instance, we were introduced to Scrum by the guys we were working for at the BBC last year, I was able to read it, be completely convinced, and then start to adopt it within FP. That kind of freedom - to play with how you do the work you do, to try things out and to accept them or reject them as you see fit - is utterly fantastic.

Telephones and Finland

January 15, 2005 | Comments

The Finnish infatuation with the telephone: "Firstly, the Finnish infatuation with the telephone is no new phenomenon, no mere byproduct of Nokia's dramatic rise to prominence. Finns have been crazy about phones from practically the first moment they could get their hands on them."

Security, syncing and the flipside of simplicity

January 15, 2005 | Comments

The Feature has a piece highlighting the dangers of automatic syncing: specifically, a case where a secret service agent using a Danger Hiptop had his account hacked.

We'll see more of this, as the devices we own and the networks we use make decisions and act on our behalf. Automatic syncing is a great user experience: look at Cognima's Safeguard product and how it explicitly acts without the end-user knowing about it (that's the whole point) in order to eliminate worries about losing your phone, address book, etc. But having private information (and privacy is in the eye of the owner: contacts or photos can be extremely confidential, depending on their content) shuffled around over networks without appropriate security carries risks.