Office supplies and Staples
Thinking of placing an order with Staples? Don't bother. In nearly 4 weeks since we ordered through their web site we've sat on hold on 6 occasions and sent in 4 emails, without ever hearing from a human being about the status of our order (or even that it's been confirmed).
And if you're in the Brighton area, I can so far recommend ODM: one phone call, and the items we're after are due to be delivered by lunchtime today.